Customer Inquiry

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?


Order and Shipping

Do you ship overseas?

Yes, we ship everyday to many countries using DHL.

How much is the shipping

DHL shipping module will calculate it automatically when you check out.

What payment method you use?

We use Paypal and currency is USD as it is the standard for international payments.

Can I cancel my order?

As long as the packages haven't pickup by DHL we can cancel it and refund your payment. no question ask.

Can I add items to my current order?

If we haven't fulfilled your order, you can add items to your orders.

Replay to your order confirmation email and let us know what items you want to add, then we will email you the invoice.

How long is the shipping?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Once your order is fulfilled (less than 24hrs, except weekend and holiday), you will receive an email notification with your tracking information.

For major city, usually DHL deliver it in a week.

Do I need to pay tax?

We don't collect tax from customers, however if your package value exceed the limit, there might be custom tax collected by your government. Most of the time DHL will take care the custom tax administrations and you just need to pay it.

Please refer to you import regulation, every country have different free import tax limit.

Can I return items?

Every purchase is final and we don't accept return since we don't sell used products.

If you have issue with the products, please contact us and we will help you.

When you process preorder items?

Depending on our production schedule, it can takes few days to couple weeks, please contact us for details.

When production is finished, we allocate the items for customers who preorder first.

I haven't received my package!

You can track your shipment, and if the status is delivered, try to ask your family/neighbor/receptionist. sometimes DHL hand it over to them when they can't find you.

Do you have other shipping?

Unfortunately, only DHL support shipping module for our store. We understand it is not cheap since we are located far at Shout East Asia, but DHL service is excellent and many times worth the price.